Shipping policy

- Delivery -
Most orders are shipped the same or next business day*. Please check the estimated delivery times via the "SHIPPING" tab on any product page. If you have a special requirement concerning shipping, please get in touch to discuss suitable options.

-- Delivery within Australia--

COURIER (Flat Rate)

AUSTRALIA POST REGULAR

AUSTRALIA POST EXPRESS

We offer Free Courier Delivery for orders over $200.** 
You can check Aus Post delivery times here

-- Worldwide Shipping Cost --
You can calculate the standard shipping cost in your cart or during checkout. If you'd like to discuss other options, please contact us. 
NB. You are entirely responsible for satisfying all import requirements of the destination country and paying all taxes, duties and other charges related to this activity

- Order Tracking -
Once an order has been fulfilled, you will receive an email/ sms with tracking details that you can use to monitor the progress of your shipment. Orders sent via Courier will be tracked through the Sendle or Shippit platforms and orders sent with Aus Post will be tracked through the Aus Post platform. If you did not receive this notification email, please contact us immediately.

- What if I'm not home to receive my order? -
Unfortunately, Shippit, Sendle, Aus Post and our other courier partners do not allow you to book delivery times. In the event you are not home to accept the delivery you will be notified in at least one of these ways:

Email notification

SMS

Card left at destination

App notification (Aus Post only)

If this occurs, you must simply follow the instructions outlined to arrange re-delivery or pickup from the local posthub. If you require assistance, we are available to help you. You are usually given 5 business days to deal with the notification before the parcel will be sent back to us.

- Undeliverable Orders -
Undeliverable parcels can occur for several reasons. These include but are not limited to:

Providing the wrong shipping address

Not responding to a missed delivery notice in time

An unsafe delivery environment

Whilst we will make every effort to assist in these circumstances, you are responsible for the delivery address provided, monitoring of your parcel and the arranging of re-delivery where appropriate.

In the unfortunate circumstances where parcels are returned, for any reason out of our control, they will be handled as follows:

We will attempt to contact you and advise you of the situation

Within 14 days, a re-delivery charge equal to the original postage incurred by us will be charged^#

Within 28 days, a re-delivery charge equal to the original postage incurred by us^# plus a handling fee of $25 will be charged

After 28 days, we will seek to dispose of the goods as per the Consumer Affairs Victoria guidelines

* Whilst we try our best to dispatch on the same day or next business day, this cannot be guaranteed. Please contact us if you need something specific.

# Please note this can exceed the amount charged to you on the original order.