Returns & Refunds - excluding Change of Mind
We offer Returns & Refunds in accordance with Australian Consumer Law. Please contact us and we will take every step to resolve the problem.
Returns & Refunds - Change of Mind
We have a 7 day “change of mind” policy. If you are not satisified with your order contact us to organise an exchange, refund or credit note. There are a few important points to note about a “change of mind” return:
- You may opt to recieve a store credit in the form of a gift card which will be valid for 12 months or a refund.
- A refund will attract a 1.75% (credit card) or 3.6% (paypal) handling fee, depending on your payment method.
- No change of mind returns on sale items or items ordered specifically for you.
- Please make sure both the box (where applicable) and bottle are in the same condition as when you received them.
- Shipping glass bottles is a delicate excercise. Please take extra precaution when packing the return bottles to ensure they arrive safely.
The sender assumes the risk of breakages during transit.
- Return freight is at your own cost.
- Refunds are issued once the return is received and inspected.- For a “change of mind” return, the refunded amount will be the bottle costs less the initial shipping cost.
- Additional postage costs will apply to exchanges.
- Refunds can take up to 14 days, although usually they are paid quicker.
First Time Customers
Liquor licensing requires first time customers to be present at time of delivery. If you are unable to be present, don’t worry, your parcel will be taken to a near by AusPost shop where you can go to collect it. At time of delivery/ pick up your age will be verified, so if you’re going to the post office don’t forget your id.
Subsequent Orders
After your first purchase you will have the option to provide ATL. If you select ATL, you MUST supply instructions on where the parcel is to be delivered. If no instructions are provided, we will revert the order to signature on delivery.
Orders Intended As Gifts
You will be required to declare that both you and the recipient are 18+. The recipient or someone 18+ will need to be present at time of delivery. In the event the parcel cannot be delivered, it will be taken to a near by post shop for collection.
For same / next business day deliveries, someone 18+ must be present to receive the order. Orders cannot be left unattended. Re-delivery charges apply.
Shipping options within Australia:
Most orders are dispatched the same or next business day*. You can check estimated transit times here.
PLEASE NOTE: ONCE WE HAVE LODGED YOUR PARCEL WITH AUSPOST, WE CANNOT GUARGUARANTEE THE TRANSIT TIME. WE WILL ALWAYS DO OUR UTMOST TO ASSIST IN EVERYWAY TO ENSURE A QUICK AND SMOOTH DELIVERY BUT A REFUND REQUEST DUE TO LENGTHY DELIVERY TIMES OUTSIDE OUR CONTROL WILL BE TREATED AS A CHANGE OF MIND. IF AUS POST DECLARE THE PARCEL LOST OR DAMAGED A REPLACEMENT OR REFUND CAN BE ISSUED SPEEDILY AND WITHOUT HASSLE.
If you have a special requirement concerning shipping, please get in touch to discuss suitable options.
*Whilst we will always do our best to achieve this, this is not a guarantee.
Shipping options:
- Same or next business day (Melbourne Metro Only)
- Australia Post Regular
- Australia Post Express
We offer free AusPost Regular delivery on all orders.
**Delivery times are not guaranteed. Please contact us for more information.
Worldwide Shipping Cost - Please contact us. (subject to each country's laws regarding the import of alcoholic beverages. You are entirely responsible for satisfying all requirements and paying all taxes, duties and other charges related to this activity).
Once an order has been fulfilled, you will receive an email/ SMS with tracking details that you can use to monitor the progress of your shipment. Orders sent with AusPost will be tracked through the AusPost platform.
Same/ next day deliveries will be tracked through StarTrack Courier. You will recieve SMS updates on the progress of your delivery.
If you did not receive this notification email or SMS, please contact us immediately.
Unfortunately AusPost and our other courier partners do not allow you to book delivery times. See further down for same / next business day delivery.
If you are not home to receive your delivery & you have not provided Authority to Leave (conditions apply), your order will be taken to a nearby AusPost outlet for collection.
You will be notified in at least one of these ways:
- Email notification
- SMS
- Card left at destination
- App notification (Aus Post only)
You are responsible for tracking your parcel and taking the correct action to ensure your item can be collected/ re-delivered correctly. You are usually given 5 business days to deal with the notification before the parcel will be sent back to us. In the event your parcel is returned, re-delivery fee's will apply.
Same/ Next Business Day
If you have requested same/ next business day delivery, someone 18+ must be present to receive the delivery. Unfortunately we cannot book exact delivery times as this is an all day service provided by StarTrack Couriers. If no one suitable is present, the order will be returned to us and re-delivery charges will apply.
If you require assistance, we are available to help you.
Undeliverable orders can occur for several reasons. These include but are not limited to:
- Providing the wrong/ incomplete shipping address
- Not responding to a missed delivery notice in time
- An unsafe delivery environment
Whilst we will make every effort to assist in these circumstances, you are responsible for the delivery address provided, monitoring of your parcel and the arranging of re-delivery where appropriate. In the unfortunate circumstance where parcels are returned, for any reason out of our control, they will be handled as follows:
We will attempt to contact you using the information provided on the order and advise you of the situation:
- Within 14 days, a re-delivery charge equal to the original postage incurred by us will be charged#
- Within 28 days, a re-delivery charge equal to the original postage fee# incurred by us plus a handling fee of $25 will be charged
- After 28 days, we will seek to dispose of the goods as per the Consumer Affairs Victoria guidelines
# - Please note this can exceed the amount charged to you on the original order.
If your item was a pre-order, please contact us and we will provide an update on the estimated dispatch and delivery times.
On occasions, there may be unforseen issues that result in the delayed dispatch of your items. If this delay is going to exceed 4 business days, we will contact you to advise you of the issue and seek your guidance on how to proceed.
In all other circumstances.
- Check the tracking details emailed or SMS'd to you for an update.
- Please contact us and we will check the status of your order with our delivery partner.
We hold strong relationships with local and international suppliers and run an online-only business which allows us to keep our costs low and pass the savings on to you, our customers.
We specialise in Japanese and rare whisky, therefore we devote our time and energy to providing our customers with rare, hard to find and discontinued bottles. If you are interested in a specific bottle or product range we don't currently have in stock, please contact us and we will do our best to find what you are after and provide an obligation-free quote.
If you are interested in a specific bottle or product range we don't currently have in stock, please contact us and we will do our best to find what you are after and provide an obligation-free quote.
Yes. If a bottle is available for pre-order, you will be able to place an order through the product page. The "add to cart" button will say "pre-order". There will usually be an estimated shipping date visible.
If a bottle is not available for pre-order but you'd like to be notified when it is back in stock, you can submit a request via the product page under the "Notify me when back in stock" section.
If you'd like to order more bottles than the available online quantity, please get in touch with us as we'd love to acomodate you.
When more stock is available, it can usually be dispatched within 2 days, but may take longer. We will discuss the expected time frames with you.
Yes you can. You can visit the Shopping Cart at any stage during your store visit. In the shopping cart you will find all the products that you have added and any automatic deals that apply to your order. From there you can simply and easily proceed to the checkout or edit your order and continue.
Yes! A premium whisky is the perfect way to surprise someone special. We just have to make sure someone 18+ is present when the order gets delivered, otherwise it will be taken to an AusPost outlet for collection (excludes same / next business day delivery where the person must be present at the time. Re-delivery fee's apply)
We have a few options for you to choose from:
- Custom greet card
- Black tissue paper
- Premium gift box
Custom greeting card
This can be added by selecting the greeting card option in the mini cart or full cart page. NB You must view the full cart to add a custom message.
Black tissue paper & premium gift box
The option to add tissue paper wrap or a premium gift box is available on each product page. Each gift box comes with a beautiful ribbon wrap around to provide a finished look.
No invoice or price information will be sent with gift orders.
If you have very specific requirements, please contact us prior to placing your order to make sure we can accommodate your individual needs.
There is no minimum purchase. You are free to purchase a single bottle. If you are a business customer or wish to make a larger order, please contact us and we will provide you with a quote.
We offer a number of payment options to make checkout easy for you. These include PayPal, Credit Card, Shopify Pay, Goolge Pay and Apple Pay. We also offer Express Checkout via Paypal, Goolge Pay and Apple Pay. If you'd like to pay via direct transfer, please contact us
In order to keep our prices as low as possible, we are an online only store. We do not offer pickup, howeverall orders include free Australia wide delivery. We also have express options available.
For high value bottles, we can arrange a stock inspection prior to purchase.