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F.A.Qs

Returns & Deliveries

Returns & refunds

Returns & Refunds - excluding Change of Mind

We offer Returns & Refunds in accordance with Australian Consumer Law. Please contact us and we will take every step to resolve the problem.

Returns & Refunds - Change of Mind

We have a 7 day “change of mind” policy. If you are not satisified with your order contact us to organise an exchange, refund or credit note. There are a few important points to note about a “change of mind” return:

  • - You may opt to recieve a store credit in the form of a gift card which will be valid for 12 months or a refund.
  • - A refund will attract a 1.75% (credit card) or 3.6% (paypal) handling fee, depending on your payment method.
  • - No change of mind returns on sale items or items ordered specifically for you.
  • - Please make sure both the box (where applicable) and bottle are in the same condition as when you received them.
  • - Shipping glass bottles is a delicate excercise. Please take extra precaution when packing the return bottles to ensure they arrive safely. The sender assumes the risk of breakages during transit.
  • - Return freight is at your own cost.
  • - Refunds are issued once the return is received and inspected.
  • - For a “change of mind” return, the refunded amount will be the bottle costs less the initial shipping cost.
  • - Additional postage costs will apply to exchanges.
  • - Refunds can take up to 14 days, although usually they are paid quicker.

Shipping timeframes & options

Most orders are shipped the same or next business day*.

Please check any specific shipping & delivery times via the "SHIPPING" tab on the product page. If you have a special requirement concerning shipping, please get in touch to discuss suitable options.
*Whilst we will always do our best to achieve this, this is not a guarantee.

Delivery within Australia:

  • Courier Service
  • Premium Courier Service
  • Australia Post Regular**
  • Australia Post Express (Next Business Day)**
  • **You can check Aus Post delivery times here

    We offer free courier delivery on all orders Australia wide. Our courier service does not service Australia Post facilities including P.O. Boxes and Parcel Lockers.

    Worldwide Shipping Cost:

    Please contact us. Subject to each country's laws regarding the import of alcoholic beverages. You are entirely responsible for satisfying all requirements and paying all taxes, duties and other charges related to this activity.

Order tracking

Once an order has been fulfilled, you will receive an email/ sms with tracking details that you can use to monitor the progress of your shipment. Orders sent via Courier will be tracked through the Shippit platform and orders sent with Aus Post will be tracked through the Aus Post platform. If you did not receive this notification email or sms, please contact us immediately.

I think I should have received my order by now.

Please contact us and we will check the status of your order with our delivery partner. The most common issue is that you weren't home at the time of delivery and have not located the card left.

What if I'm not home to receive my order?

Unfortunately Shippit, Aus Post and our other courier partners do not allow you to book delivery times. In the event you are not home to accept the delivery you will be notified in at least one of these ways:

  • - Email notification
  • - SMS
  • - Card left at destination
  • - App notification (Aus Post only)

If this occures, you must simply follow the instructions outlined to arrange re-delivery or pickup from the local posthub. If you require assistance, we are available to help you. You are usually given 5 business days to deal with the notification before the parcel will be sent back to us.

Can I pick up from your store?

In order to keep our prices as low as possible, we are an online only store. We do not offer pickup, however orders over $200 include free Australia wide delivery. We also have express options available.

Undeliverable Orders

Undeliverable parcels can occur for several reasons. These include but are not limited to:

  • - Providing the wrong shipping address
  • - Not responding to a missed delivery notice in time
  • - An unsafe delivery environment
  • Whilst we will make every effort to assist in these circumstances, you are responsible for the delivery address provided, monitoring of your parcel and the arranging of re-delivery where appropriate. In the unfortunate circumstances where parcels are returned, for any reason out of our control, they will be handled as follows:

    • - We will attempt to contact you and advise you of the situation
    • - Within 14 days, a re-delivery charge equal to the original postage incurred by us will be charged#
    • - Within 28 days, a re-delivery charge equal to the original postage incurred by us# plus a handling fee of $25 will be charged
    • - After 28 days, we will seek to dispose of the goods as per the Consumer Affairs Victoria guidelines
    • # - Please note this can exceed the amount charged to you on the original order.

Payment

What Payment Methods Are Accepted?

We offer a number of payment options to make checkout easy for you. These include PayPal, Credit Card, Shopify Pay, Google Pay and Apple Pay. We also offer Express Checkout via Paypal, Goolge Pay and Apple Pay. If you'd like to pay via direct transfer, please contact us.

Shopping

Can I send someone a bottle as a gift?

Yes! A premium whisky is the perfect way to surprise someone special. The available premium gifting options are displayed on each product page. These range from premium gift boxes to Stylish black tissue paper wrapping. You can also add a personalised greeting card by ticking this option in you cart (make sure you are viewing your full cart and not your mini cart). A Gift Message box will appear. Fill this in with a special note. No invoice or price information will be sent with gift orders. If you have very specific requirements, please contact us prior to placing your order to make sure we can accommodate your individual circumstances.

Why are your prices so much lower than other sites?

We import directly and run an online-only business which allows us keep our costs low and pass the savings on to our customers.

How do you have bottles in stock that I can’t find anywhere else?

We specialise in Japanese and rare whisky, therefore we devote our time and energy to providing our customers with rare and discontinued bottles. If you are interested in a specific bottle or product range we don't currently have in stock, please contact us and we will do our best to find what you are after and provide an obligation-free quote.

The bottle I want is “Sold Out”. Can I place a pre-order?

Yes. If we are expecting new or more stock you’ll be able to place a pre-order. You can place a pre-order by visiting the product page and clicking "Order Now". Estimated shipping date is usually provided in the product description.

Can I preview my order before I purchase?

Yes you can. You can visit the Shopping Cart at any stage during your store visit. In the shopping cart you will find all the products that you have added and any automatic deals that apply to your order. From there you can simply and easily proceed to the checkout or edit your order and continue.

Is there a minimum purchase quantity?

There is no minimum purchase. You are free to purchase a single bottle. If you are a business customer or wish to make a larger order, please contact us and we will provide you with a quote.

I’ve added items to my shopping cart but can’t see what I’ve put in it or can’t checkout

Your Shopping Cart is located on every page (usually in the top right corner). Click on it to enter your cart.

What are you looking for?

Nikka 'The Nikka' 12 Year Old Blended Japanese Whisky (700ml / 43%)

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Nikka 'The Nikka' 12 Year Old Blended Japanese Whisky (700ml / 43%)

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